Privacy Policy

Privacy Policy

This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a 'User') of the website www.ezeetrade.co.za ('Site'). This privacy policy applies to the Site and all products and services offered by Ezeetrade. You have the right to refuse to supply your information and to request that your information be deleted at any time. Not supplying your information or requesting that it be deleted will mean that your use of our site will be very limited as per the below conditions. To request that your information be removed, please contact us at privacy@ezeetrade.co.za.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address, contact numbers, addresses and names. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities such as placing orders or receiving order notifications and newsletter updates.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system, IP address and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use 'cookies' to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Company may collect and use Users personal information for the following purposes:

• To improve customer service
  Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To send periodic emails
  We may use the email address to send User information and updates pertaining to their order ('Order Notifications'). It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
• To deliver your ordered items to you when delivery is selected. We share your information with The Courier Guy in order to achieve this. Choosing not to share this information with The Courier Guy will mean that we are not able to deliver your package to you and therefore collection from our store would be the only alternative. You can view The Courier Guy privacy policy here.
• We use the services of Blue Cord Trading to manage our store and processing of orders, arrangement of shipping etc, is done by them. Should you wish to not share your information with Blue Cord Trading, it will not be possible to place orders on our website and have them processed accordingly.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username and password. We do not store your transactional information such as credit or debit card numbers. Information supplied when making transactions through Payfast are not stored by our system. These transactions take place on the Payfast servers. Please view the Payfast privacy policy here.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others unless legally required to do so or with either your written consent or in the case of The Courier Guy and Blue Cord Trading, with your consent via accepting the terms and conditions on our website www.ezeetrade.co.za.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.